Arms Acres
  • - Corp IT
  • Carmel, NY, USA
  • Full Time

Job Summary:
The I.T. Support Specialist will provide front-line technical support to end users. The Specialist will assist with various
technical questions, issues, problems relating to hardware, software, services, and peripherals. The Specialist will be
responsible for responding to, documenting and resolving support tickets in a timely manner. The Specialist must have
excellent troubleshooting, communication, research, problem-solving skills in order to diagnose, evaluate and resolve
complex problem situations.
This position will support multiple platforms including desktops, laptops, peripherals, networking equipment, mobile
devices, Electronic Health Record (EHR) system and miscellaneous IT equipment. This position may require independent
work, sharing information, and collaboration with various company departments.
Essential Responsibilities:
Provide technical troubleshooting to support requests including logging, processes and prioritize requests
Properly escalate unresolved tickets to next level of support
Diagnose, install, troubleshoot, research and solve software issues including Liberty's EHR system
Provide support to the Healthcare Information Technology (H.I.T.) Team in supporting Liberty's EHR and related
Health Information Systems
Diagnose, install, troubleshoot, research, computer hardware, peripheral equipment and telecommunication
Provide support and perform assigned tasks from the Information Technology (I.T) Systems Manager in support
of Liberty's systems and network infrastructure.
Train end users and write instruction documentation as necessary
Assist with onboarding of new users including user account creation and first day walkthrough
Mobile device management using MDM tools
Microsoft Windows domain administration
Patching software security vulnerabilities
Assist in the inventory of all technology equipment and software licenses
Creation of scripts to automate routine tasks
Create network and system documentation as required
Research, document, orders new technology equipment
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Two (2) years of experience as a I.T Support Specialist or similar role
Microsoft Windows desktop and server operating system experience
Microsoft Active Directory administration, Exchange, DHCP, DNS, RDP, Terminal Services, and Print
Excellent troubleshooting and problem-solving skills
Mobile technologies including iPhones, iPads, MDM device management, LTE modems and hotspots
Ability to quickly learn new emerging technologies
Work independently and as part of a project team
Work collaboratively to make necessary decisions and respond to emergency situations effectively
Excellent speaking, written and verbal communication and ability to present detailed content at the appropriate
level (end users or other levels)
Occasional travel may also be required
On-call availability and periodic overtime including nights and weekends
Technical School and/or College degree in IT related field
Familiarity with HIPAA privacy and security policies and practices
Relevant vendor certifications, such as A+, Network+, VCP, VCA, CCNA, VCP, MCSA, etc.
Work Conditions:
The employee is occasionally required to stand, reach, walk, twist, bend and lift and carry items as well as to sit
frequently and do simple grasping occasionally.
Lifting and/or carrying of 15-30 lbs. or more and pushing and pulling carts when necessary

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